Contact Us
We’re here to help with sourcing, orders, shipping, and support. EN/BN Support Dhaka Time GMT+6 Official API Partner
Support hours
Dhaka Time (GMT+6): 07:00 – 22:00, six days a week
Email: support@gocncart.com | support@1688bangladesh.com
For privacy requests: privacy@gocncart.com
CN Cart (Android)
Scan the QR code in our app section to install and manage orders on the go.
Brand contacts
GoCNcart (Global e‑commerce)
Website: https://GoCNcart.com
Email: support@gocncart.com
1688 Bangladesh Ltd. (BD logistics)
Address: House 28, Road 12, Sector 12, Uttara, Dhaka 1230
Email: support@1688bangladesh.com
China offices & warehouse
Office & Warehouse (CN)
- Address
-
广州市白云区石井街庆丰三路工业区9号1号仓（导航：新汉康食品有限公司）
Map link
Receiving Warehouse (Guangzhou)
- Address
-
广州市白云区石井街庆丰三路工业区63号1号仓（导航：新汉康食品有限公司）
Map link - Warehouse contact
-
Mr. Lai — +86 131 2935 9965
Mobile — +86 195 8466 4114
Supplier shipping instructions
- Pack all goods in green woven bags and send to the receiving warehouse.
- Include a detailed packing list inside each bag.
- Write the Shipping Mark clearly on the outer bag.
Shipping Mark: 1688BD / Company Name or Customer Name
Shipping Mark template
1688BD / [Company Name or Customer Name]
Order ID: [Your Order ID]
Phone: [Receiver Phone]
Qty: [Bag/Box X of Y]
Bangladesh office
- Address
-
House 28, Road 12, Sector 12, Uttara, Dhaka 1230, Bangladesh
Map link - Local delivery
- We deliver across Bangladesh via Steadfast, Pathao, Sundarban, and other trusted couriers (charges payable by customer).
Quick reference: Shipping lanes to Bangladesh
Category A — Guangzhou → Dhaka
Transit: typically 7–14 days
Examples: footwear, bags, jewelry, tools, electronics, computer accessories, ceramics, metals, leather, rubber/plastics, toys (no batteries), PCBs/electrical parts, auto parts, adapters, machinery, microphones, garments, power supplies, cables, earphones.
Not supported: liquids, aerosols, cosmetics, batteries, chemicals.
Category B — Hong Kong → Dhaka
Transit: typically 20–25 days
Examples: battery‑included items (UN3481 lines), regulated liquids/cosmetics (lipstick, oils, perfume), magnets/lasers, other special‑handling items.
Important: We do not accept or ship counterfeit/replica or IP‑infringing goods.
Email templates (for faster support)
- Order help: Subject “Order Help — [Order ID]” — include screenshots, seller links, and your notes.
- Warehouse receiving: Subject “Inbound Notice — [Order ID]” — include tracking no., items, and expected arrival date.
- After‑sales (DOA/damage/shortage): Subject “RMA — [Order ID]” — attach unboxing video/photos and packing label.
Compliance & notices
- Importer of Record (DAP): Unless otherwise agreed in writing, international shipments are DAP; duties/taxes payable by customer at arrival.
- Mis‑declaration: If a customer mis‑declares or sends restricted items to our China warehouse and customs impose fines/penalties or seize goods, the costs and consequences rest with the customer; 1688 Bangladesh Ltd. will not bear such costs.
- Trademark note: “Alibaba”, “AliExpress”, “1688”, and “Taobao” are trademarks of Alibaba Group. GoCNcart is not affiliated with, endorsed by, or an official agent of Alibaba Group.